lickbd Privacy Policy

When you create a lickbd account, we collect the following information directly from you:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify you are 21 years of age or older)
• Mobile phone number registered in Bangladesh
• Chosen username and encrypted account password
• Preferred currency (BDT or INR)
• Self-declared city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

As part of our Know Your Customer (KYC) process, you may be required to submit:

• A scanned copy or photograph of your National ID Card (NID) or valid passport
• A selfie photograph of yourself holding the ID document
• Proof that the mobile financial service account (bKash, Nagad, Rocket, or Upay) used for transactions is registered in your legal name
• Any supplementary documentation requested by our compliance team for enhanced due diligence

KYC documents are stored on encrypted servers and accessed only by authorised compliance personnel on a strict need-to-know basis.

Every deposit and withdrawal processed through your account generates a transaction record. We retain the following financial data:

• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in BDT
• Payment method type (e.g., bKash, Nagad, Visa) — we do not store full card numbers or mobile banking PINs
• Transaction status (pending, confirmed, declined, reversed)
• Cumulative account balance history

We log detailed records of your activity on the Platform for security, fairness, and responsible gaming purposes:

• Game sessions — titles played, duration, stakes, wins and losses
• Sports betting markets — events selected, odds accepted, wager outcomes
• Bonus claims, wagering progress, and promotional participation history
• Self-exclusion and deposit-limit preferences you have configured

When you access the Platform, our servers automatically collect certain technical information:

• IP address and approximate geographic location derived from IP
• Device type, operating system version, and browser type
• Session start/end timestamps in Bangladesh Standard Time (UTC+6)
• Pages visited, click-path data, and features used within the session
• Error logs and crash reports to support technical troubleshooting

If you contact lickbd support via email or live chat, we retain a transcript of that communication including your name, contact details, and the content of your enquiry. These records allow us to track complaint resolution, identify recurring issues, and maintain a service history for your account.

The primary purpose for which we process your data is to provide the lickbd Platform to you. This includes creating and maintaining your account, verifying your identity, processing deposits and withdrawals, settling bets, applying bonuses, and providing customer support. Without this processing, we cannot deliver the service you have contracted for.

We analyse account activity, device signals, IP data, and transaction patterns to detect and prevent fraud, bonus abuse, money laundering, underage gambling, and other prohibited conduct. Automated risk-scoring systems may flag accounts for review; material account actions are reviewed by a human compliance officer before being executed.

Gameplay and financial data is used to power our responsible gaming tools — including net-loss tracking dashboards, automated session-time alerts, and intervention prompts for players whose betting patterns may indicate problem gambling. This processing is in the legitimate interest of player welfare and is a core feature of the Platform, not an optional feature that can be opted out of.

We retain financial transaction records and KYC documents for the minimum periods required to satisfy applicable anti-money laundering (AML) and record-keeping obligations. Where we receive a valid legal order requiring disclosure of account data, we will comply with that order and, where permitted by law, notify you that such a request has been made.

Aggregated and anonymised usage data helps us understand which features players use most, identify performance bottlenecks, and prioritise product development. This data cannot be used to identify individual players and is retained indefinitely in aggregate form.

Where you have separately opted in to receiving promotional communications from lickbd, we may use your contact details to notify you of bonuses, free bet offers, tournament announcements, and seasonal promotions relevant to Bangladesh — for example, Eid special cashback offers, BPL betting promotions, or Pohela Boishakh bonus drops. You may opt out of marketing communications at any time by contacting [email protected]. Opting out does not affect transactional or security communications, which are always sent regardless of marketing preference.

To process deposits and withdrawals, we share the minimum necessary transaction data with our payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, Visa, and Mastercard. Each payment partner operates under their own privacy policy and is contractually bound to use shared data solely for transaction processing purposes.

Games on lickbd are supplied by third-party studios — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive session tokens and anonymised player identifiers to enable game delivery and outcome verification. They do not receive your name, phone number, or payment data.

We may use a trusted third-party identity verification provider to assist with KYC document checks. Any such provider is required by contract to process your identity data exclusively for verification purposes and to delete it promptly upon completion of the verification process.

We may disclose personal data when required to do so by a valid court order, law enforcement request, or other binding legal process. We will challenge overly broad or legally deficient requests and will notify affected players where disclosure has occurred, unless prohibited from doing so by the terms of the request itself.

In the event of a merger, acquisition, or sale of all or part of the lickbd business, personal data held in our systems may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email or a prominent Platform notice at least 30 days before any such transfer takes effect, and we will ensure that the receiving entity agrees to honour the commitments made in this Policy.

lickbd uses cookies and similar browser storage technologies to deliver core Platform functionality, maintain your login session, remember your preferences, and monitor Platform performance. We do not use third-party advertising cookies or cross-site tracking technologies.

• Session cookies — temporary cookies that keep you logged in during a single browser session. Deleted automatically when you close your browser.
• Persistent preference cookies — store settings such as your preferred currency display and responsible gaming alert configuration. Retained for up to 12 months.
• Security cookies — used to detect fraudulent login attempts and enforce CSRF protections. Cannot be disabled without losing account access.
• Analytics cookies — anonymised data on page load times and navigation paths, used exclusively for internal performance monitoring.

You may configure your browser to block or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in to your lickbd account and accessing core Platform features. Instructions for managing cookies are available in your browser's help documentation.

You have the right to request a copy of all personal data lickbd holds about you. We will provide this in a structured, machine-readable format (JSON or CSV) at no charge. Requests that are manifestly unfounded or excessive may be subject to a reasonable administrative fee.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Certain fields — such as your legal name and date of birth — can only be corrected upon submission of a supporting identity document, to preserve the integrity of our KYC records.

You may request deletion of your personal data. Where deletion is technically possible and not prevented by a legal retention obligation (such as AML record-keeping requirements), we will erase your data within 30 calendar days of the verified request. Please note that account closure is a prerequisite for data erasure.

Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that was carried out before the withdrawal, and it does not affect processing carried out on other legal bases such as contractual necessity or legal obligation.

If you believe that lickbd has processed your personal data in a manner that does not comply with this Policy, you have the right to lodge a formal complaint. Please contact [email protected] in the first instance. If your complaint is not resolved to your satisfaction within 30 calendar days, you may escalate the matter through the dispute resolution process set out in our Terms and Conditions.

lickbd employs a layered security architecture to protect your personal data. Key measures include:

• TLS 1.2+ encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data fields stored in our databases
• Bcrypt hashing for account passwords — we never store passwords in plain text
• Multi-factor authentication options for account login
• Automated intrusion detection and rate-limiting on all login and API endpoints
• Regular independent security assessments and penetration testing

Access to personal data is restricted to lickbd employees and contractors who require it to perform their specific role. All personnel with access to personal data undergo background screening and are bound by strict confidentiality obligations. Access to KYC documents is limited to our compliance team and is logged for audit purposes.

In the event of a confirmed personal data breach that poses a risk to affected players, lickbd will notify all impacted players by email within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories and approximate volume of data affected, the steps we have taken to contain it, and the recommended actions you should take to protect your account.

If lickbd discovers or has reasonable grounds to believe that an account is being operated by a person under 21 years of age, we will immediately suspend the account, void all pending bets and bonus balances, and securely delete the personal data associated with that account within 30 calendar days, retaining only the minimum information required to document the compliance action taken. If you believe a minor has accessed the Platform using your device or credentials, please notify us immediately at [email protected].